If the customer has reduced their sale price after an add-on has been completed, you will need to reverse the original e-sales voucher and recreate the add-on sale.
- Log into Merchant Portal
- On the left-hand side menu, go to eSales Voucher and then select eSales Voucher Handler
- Select your search method and input relevant information. e.g. Select Last Name, and input the customers last name and click search.
4. Select the blue No hyperlink relating to the customers eSales Voucher
5. Select the Reverse Auth button on the eSales Voucher to reverse the sale, then process a new sale for the new lower transaction amount, or edit the eSales Voucher and select Save
Important: If you edit the voucher, the original authorisation for the difference of the higher amount will continue to hold on the customer’s account. If you delete the voucher, the whole amount originally submitted will continue to hold on the customer’s account.