Payments for submitted vouchers are processed at the end of each day, however it will depend on your bank as to how quickly these will show in your account.
Firstly, check to make sure the voucher has been submitted for payment:
1. Log onto Merchant Portal
2. On the Left-hand side menu, go to eSales Voucher, and then eSales Voucher Handler.
3. Select your search method and input relevant information. e.g. Select Last Name, and input the customers last name and click search
4. Review the summary line and if the Status reflects PENDING, the eSales Voucher has not been sent to LFS yet. Payment will only happen once the eSales Voucher has been submitted for settlement. If the Status reflect SENT TO LF, payment should be received within two business days. If the Status reflects SETTLED, payment should have been received into the store bank account.
5. If you're still unable to locate the payment, if the original application was made in your store, check the customer has accepted the Terms and Conditions in the Deal Handler.
6. Log onto Merchant Portal
7. On the Left-hand side menu, go to Deal Handler
8. Select your search method and input relevant information. e.g. Select Last Name, and input the customers last name and click search
9. Review the Deal column and locate the Deal No relating to NCA (New Contract Acceptance). If the status reflect CUSTOMER ACCEPTED, the payment should have been processed to the store bank account. If the Status reflects APPROVED, the customer is still required to accept the Terms & Conditions. If the Status reflects REFERRED or DECLINED, goods should NOT be released as the application has not been approved at this stage.
10. If you're still unable to locate the payment, please submit a online request via the button below for our team to review your query and provide assistance. You request will be actioned within 2 business days.
11. If the customer’s application was not done in your store, contact our Merchant Portal Helpdesk on 1300 361 921